Accessibility
Comtech Group will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
- Ensuring that all customers receive the same value and quality;
- Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
- Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and a similar manner;
- Taking into account individual needs when providing goods and services, and communicating in a manner that takes into account the customer's disability.
Assistive Devices
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Comtech. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.
Guide Dogs, Service Animals and Service Dogs
An individual with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to premises unless otherwise excluded by law. If a guide dog, service animal or service dog is excluded by law, Comtech will offer alternative methods to enable the person with a disability to access goods and services when possible (for example, securing the animal in a safe location and offering the guidance of an employee). The customer that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all times.
If it is not readily apparent that the animal is being used by the customer for reasons relating to their disability, Comtech may request verification from the customer. Verification may include:
- A letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
- A valid identification card signed by the Attorney General of Canada;
- A certificate of training from a recognized guide dog or service animal training school.
Support Persons
If a customer with a disability is accompanied by a support person, Comtech will ensure both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.
Notice of Disruption of Services
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Comtech. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use Comtech's goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible. If a notification needs to be posted, the following information will be included unless it is not readily available or known:
- Goods or services that are disrupted or unavailable;
- Reason for the disruption;
- Anticipated duration;
- A description of alternative services or options.
When disruptions occur, Comtech will provide notice by:
- Posting notices in conspicuous places, including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the Comtech website;
- Contacting customers with appointments;
- By any other method that may be reasonable under the circumstances.
Training
Training will be provided to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of Comtech and those who are involved in the development and approval of customer service policies, practices and procedures.
The training will be provided to the individuals required during the onboarding process. Comtech will keep a record of training completed.
Notice of Availability and Format of Documents
All documents related to the Accessibility Standard for Customer Service are available upon request and in alternative format(s) as required and by request. A copy of this policy can be accessed here.
The training provided will be provided to the individuals required during the onboarding process. Comtech will keep a record of training completed.